Two new members have joined the team responsible for driving the advancement of dispensing across the Specsavers Australia & New Zealand store network and elevating professional development opportunities for Specsavers optical dispensers.

Hailey Richardson, an FBDO-qualified dispensing optician and former Specsavers store partner, has moved into the role of Dispensing Advancement Manager. Hailey will concentrate on the practical side of the dispensing experience in-store for Specsavers customers. She will review, develop and deliver tools, systems and processes designed to enhance this experience, regularly assessing the efficacy of these processes.

Anna-Mary Carroll has also joined the Dispensing Advancement team in the role of Dispensing Development Manager. She holds a Bachelor of Business Studies from the University of Limerick, has experience working in the HR functions of multiple large organisations across a variety of industries, and most recently worked with Specsavers’ Professional Recruitment and People and Organisation teams. Anna-Mary will support the growth and development of Specsavers’ qualified dispenser network through the delivery and promotion of the Certificate IV in Optical Dispensing and the new, locally-facilitated Fellowship Dispensing Diploma (FBDO). She will also assist in facilitating dispensing professional development events such as the annual Specsavers Dispensing Conference.

Hailey and Anna-Mary will work with Head of Ophthalmic Lenses and Dispensing Advancement Richard Couch.

“As we continue our mission to transform eye health across Australia and New Zealand – and in support of the outstanding work delivered by our clinical professionals – it’s vital that we, as optical dispensers, continue to focus on bringing professional dispensing to the forefront,” Richard stated.

“Hailey’s expertise as an impassioned dispenser and Anna-Mary’s corporate business acumen and comprehensive knowledge of Specsavers will be invaluable as we continue to raise the standard of dispensing across our store network, ensuring that we are delivering the highest quality care and service to our ever-growing number of Australian and New Zealand customers.”