As Customer Service Week wraps up, we continue to put a spotlight on our team members. These are the people who wake up every day looking to provide and create a great customer experience for everyone who walks through a Specsavers door.

Earlier this week we featured Kelly Anderson, a green-blooded veteran of nearly 30 years who works in the Specsavers Miranda store. Kelly spoke emphatically about how our customer service has changed during her time with the business, but at the heart of it, it’s all about getting the best outcome for the customer every time.

It’s not just the teams in store who work tirelessly to deliver exceptional customer experiences, the Specsavers support-laden business model means there are hundreds of people working behind the scenes to make sure our stores are supported and equipped to offer exceptional service every day.

Specsavers would like to give special recognition and award five team members who consistently go above and beyond when it comes to caring for and supporting their customers.

The Specsavers Customer Service Award winners are:

  • Scott Hetherton, Clinical Performance Consultant

Scott does an incredible job for our optometrists and partners. Even during the changing restrictions in NSW, Scott has been there time and time again ensuring he’s providing incredible service every day.

  • Joanne Cardwell, Receptionist/Administration

Joey represents the company with warmth and supports everyone who comes in contact with Specsavers. The feedback from staff, customers, partners, retailers and suppliers is always positive.

  • James D’Souza, Senior Retail Operations Manager

James has been incredible with helping people understand lock downs and restrictions and what they need to do by providing clarity and helping store teams navigate through the challenging times.

  • Madeleine Curran, Senior Permanent Recruitment Consultant

Helping customers internally making them feel welcome and being there for candidates in a recruitment capacity. Maddy ensures new staff feel valued and feel they made the right choice to come and work at Specsavers.

  • Michael Benjamin, Partner Support Consultant

Michael does a stellar job on the partner support desk, ensuring partners feel heard and supported. He empathises, cares and follows through to the very end.

Congratulations to the staff recognised for this wonderful award. Each of you provide a valuable service both in store and within the support office and we celebrate all that you do and the positive impact you have with not only customers but the teams around you.

Customer Service Week may be over for 2021, but we hope the messages and learnings from this week will stay with you as you continue to do the outstanding work and give your customers experiences that make them feel valued and supported every single day.

To hear from some of our Support Office team members as they share what customer service means to them, click here.