At Specsavers, every individual is recognised – whether they’re working in Support Office or in-store – for making a valuable contribution towards Specsavers’ mission to make quality eye care accessible to all Australians and New Zealanders. As such, Specsavers believes it’s essential to keep all employees informed of the business direction and upcoming initiatives so that they understand how their contribution is making a difference in transforming eye health.
One of the ways in which Specsavers do this is through the quarterly ‘Staff Communications’ meeting. Every three months, Specsavers Support Office teams in Port Melbourne down tools to hear from a variety of departments on a range of business updates, product launches and upcoming initiatives.
The most recent Staff Communications meeting took place early last week, with presentations from senior leaders focussing on upcoming business activity across both Australia and New Zealand. With these regular sessions, Specsavers Support Office team members are fully integrated into all of the projects implemented within the store network. Given the cross-functional nature of the Specsavers business, it’s incredibly beneficial to hear first-hand about rollout dates, new launches and upcoming work to understand what’s required to make projects fly.
While Support Office teams and Store teams have very different roles, there’s no doubt that the work carried out at both ends of the business makes all the difference to the outcome with Australian and New Zealand consumers – it’s a genuine partnership.
And in true Specsavers fashion, where there’s a gathering, there are people to call out and congratulate – with several awards being handed out to team members who had been nominated by their managers and peers, recognising those who consistently demonstrate the Specsavers Values and Behaviours.